{ "version": "2", "generatedAt": "2026-11-03T22:49:39.280Z", "listing": { "slug": "glpi-project--glpi", "name": "GLPI", "tagline": "ITIL service desk and asset manager with a Builder-documented REST API over every item type.", "shortTagline": "ITIL service desk and asset manager", "description": "GLPI is a GPL IT service management suite: tickets, incidents, problems, changes, assets, contracts, licenses, knowledge base, projects, and a plugin marketplace. Teclib ships GLPI Network Cloud as the hosted edition. The repo carries apirest.md, a REST API that exposes session, search, and CRUD over every GLPI item type, which is what the community MCP wrappers proxy.", "capabilities": [ "adaptable", "operable" ], "vertical": "support-bookkeeping", "alternativeTo": [ "ServiceNow", "Jira Service Management" ], "shape": "business-app", "formFactor": "web-app", "executionModel": "deterministic", "provenance": "human-written", "codeStack": { "languages": [ "PHP", "JavaScript", "Twig" ], "frameworks": [ "Symfony components", "Vue" ], "packageManager": "composer, npm", "database": [ "MariaDB", "MySQL" ], "hostingTarget": [ "self-host (Apache/nginx/IIS)", "docker-compose.yaml in repo" ] }, "modelStack": null, "repos": [ { "url": "https://github.com/glpi-project/glpi", "owner": "glpi-project", "name": "glpi", "license": "GPL-3.0", "stars": 6300, "lastCommit": "2026-09-02" } ], "interface": { "kind": "api", "url": "https://github.com/glpi-project/glpi/blob/main/apirest.md", "official": true, "hosted": "local" }, "operability": "official", "recommendedWrapper": { "url": "https://github.com/svtica/glpi-mcp", "reason": "If an MCP is wanted over the official REST API: pushed 2026-09-02 (recency first); Unlicense; 4 stars. Breadth of tools not verified.", "runnerUp": "https://github.com/GMS64260/mcp-glpi (24 stars, MIT, pushed 2026-08-05)" }, "reach": [ { "job": "Create, read, update, and search tickets", "reachable": true, "evidence": "apirest.md: Get an item, Get all items, Search items, Add item(s), Update item(s), Delete item(s) for any itemtype including Ticket" }, { "job": "Manage incidents, problems, and changes", "reachable": true, "evidence": "same generic item endpoints; Problem and Change are itemtypes" }, { "job": "Track assets and configuration items", "reachable": true, "evidence": "Computer, Printer, NetworkEquipment and other asset itemtypes through generic CRUD; Get sub items for components" }, { "job": "Attach and download documents", "reachable": true, "evidence": "apirest.md special cases: Upload a document file, Download a document file" }, { "job": "Bulk actions on many items", "reachable": true, "evidence": "apirest.md: Get available massive actions, Apply massive action" }, { "job": "Knowledge base and FAQ", "reachable": true, "evidence": "KnowbaseItem is an itemtype under the generic endpoints" }, { "job": "Contracts, licenses, and financial fields", "reachable": true, "evidence": "Contract, SoftwareLicense itemtypes through generic CRUD" }, { "job": "Run inventory from endpoints", "reachable": false, "evidence": "inventory is pushed by GLPI Agent installed on machines, not driven through the REST API" }, { "job": "Build dashboards and reports", "reachable": false, "evidence": "no dashboard endpoints in apirest.md headings" }, { "job": "Install plugins and configure entities", "reachable": false, "evidence": "marketplace and admin configuration are UI and CLI (bin/console), not REST" } ], "editions": [ { "name": "Free (self-hosted)", "price": null, "open": true, "distributions": [ { "kind": "source", "url": "https://github.com/glpi-project/glpi" }, { "kind": "binary", "url": "https://github.com/glpi-project/glpi/releases" }, { "kind": "container", "url": "https://github.com/glpi-project/glpi/blob/main/docker-compose.yaml" } ] }, { "name": "GLPI Network Cloud", "price": null, "open": false, "distributions": [ { "kind": "hosted", "url": "https://www.glpi-network.cloud" } ] } ], "skills": { "kind": "none", "paths": [], "install": null, "note": "No SKILL.md, Claude Code plugin, or skills install target in the repo." }, "customization": { "summary": "Install writes config/config_db.php (database) and most behavior is set in the admin UI: entities, ticket templates, business rules, SLAs, notifications. Overrides for constants live in config/local_define.php per the install docs. An SMB edits config_db.php once, then adapts through the UI and marketplace plugins rather than code. The REST API needs an app token (Setup > General > API) and a user token per agent.", "envVars": [], "configFiles": [ "config/config_db.php", "config/local_define.php" ], "promptFiles": [], "effort": "config-only", "editCount": 2 }, "useWhen": [ "we are an MSP or internal IT team and want tickets, assets, and contracts in one place that our agent can query and update through a stable API", "we need ITIL-style incident, problem, and change records rather than a chat-first support inbox" ], "accounts": [ "none for self-host; Teclib account for GLPI Network Cloud" ], "active": true, "lastActivity": "2026-09-02", "gotchas": [ "REST API is disabled by default and needs an app token plus IP allowlist under Setup > General > API", "IT-helpdesk flavour: customer-facing support (chat, social channels) is not native", "GPL-3.0 copyleft; PHP 8.2+ and MariaDB 10.6+ required", "Official REST API v1 is being superseded by a High-Level API in GLPI 11; endpoint paths may change" ], "fit": { "adaptable": 2, "operable": 3 }, "evidence": { "formFactor": "README prerequisites: web server, PHP, MariaDB", "executionModel": "no model SDKs in the feature list or composer.json topics seen", "operability": "apirest.md in glpi-project/glpi: POST apirest.php/initSession with 'Authorization: Basic base64(login:password)' or 'Authorization: user_token ' (Remote access key in User Preferences) plus an App-Token header from Setup > General > API; returns a Session-Token header used on every other call. Documents session, search, generic CRUD per itemtype, massive actions, document upload/download. No dashboard headings.", "effort": "config/ directory in repo holds only .gitkeep; config_db.php is generated by the installer; local_define.php named in glpi-install docs (not fetched, confidence 0.6)", "editions": "README: distributed under GPL v3; glpi-network.cloud demo link in README", "active": "gh api: pushed 2026-09-02, 6300 stars" }, "confidence": { "formFactor": 0.95, "executionModel": 0.85, "operability": 0.95, "effort": 0.6, "reach": 0.8, "editions": 0.7 }, "openQuestions": [ "GLPI Network Cloud pricing", "Confirm config/local_define.php is still the documented override file in GLPI 11", "Tool breadth of svtica/glpi-mcp versus GMS64260/mcp-glpi; the recency rule picked the smaller one" ], "sources": [ { "url": "https://github.com/glpi-project/glpi", "foundBy": "sourcing:support-bookkeeping:curated" }, { "url": "https://github.com/glpi-project/glpi/blob/main/apirest.md", "foundBy": "sourcing:support-bookkeeping:curated" }, { "url": "https://github.com/GMS64260/mcp-glpi", "foundBy": "sourcing:support-bookkeeping:registries" }, { "url": "https://github.com/svtica/glpi-mcp", "foundBy": "sourcing:support-bookkeeping:registries" } ], "research": { "stage": "verified", "verdict": "approve", "reason": "The Builder's own apirest.md documents a REST API with non-interactive auth: a user token or Basic credentials plus an app token at initSession yield a session token for all other calls. Reach stands at seven of ten; inventory, dashboards, and plugin setup stay outside the API.", "disputed": [] }, "url": "apps/glpi-project--glpi.html", "coverage": "partial", "paid": false, "source": "research/verified/glpi-project--glpi.json" } }